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At the Dealership

Customer Experience (CX)

Crafting compelling brand stories that take businesses further

Investing in the Future of Your Business

Business owners must prioritize and care deeply about customer experience (CX). A positive customer experience fosters customer loyalty and satisfaction, increasing customer retention and repeat business. Satisfied customers are likelier to become brand ambassadors, spreading positive word-of-mouth and attracting new clients. Customer experience directly impacts a company's reputation and brand image. A strong reputation for exceptional service can differentiate a business from its competitors, providing it a competitive advantage. Investing in customer experience can drive revenue growth while increasing the lifetime value of a customer. Consumers have many choices in today's market, and poor customer experiences can result in negative reviews and public backlash, potentially damaging a company's credibility and revenue stream. Understanding and addressing customer needs and pain points can spur innovation and help refine products and services. By listening to their customers, business owners can build a loyal customer base, enhance their brand, and secure long-term success in today's competitive landscape.

Paying Customer

Only 22% of businesses have a Customer Experience Management (CXM) strategy, and those who do are 3x more likely to meet customer expectations consistently. 

Source: eConsultancy - Customer Experience Survey 2018

Customer Experience Services


Intro to CX

CX Consulting Services

  • In-Store First Impression (Retail Store Assessment)

  • Retail CX Analysis

  • Digital CX Analysis

  • Communication Analysis

  • Customer Journey Map

  • Industry Case Study


  • CX Audit Report


Investing in the

Future of Your Business

CX Consulting Services

  • Audience Segmentation

  • Customer Personas

  • Content Strategy

  • Data Acquisition Strategy

  • Digital Strategy

  • Customer Experience Design

  • Omni-Channel Strategy

  • Value Proposition Development

  • User Testing


  • CX Audit Report

  • CX Game Plan Report


Serious about CX

CX & Marketing Services

  • Customer Relationship Management (CRM)

  • Campaign Strategy

  • Customer Loyalty Monitoring

  • Email Marketing

  • Social Media Management *

  • Website Management *


  • Monthly Marketing Campaign

  • Bi-Weekly Email Campaigns

  • 12 Social Media Posts

  • CRM & Analytics Reports

Brand Development

Branding Services

  • Brand Strategy & Positioning

  • Brand Identity

  • Graphic Design


  • Logo Design

  • Marketing Materials

  • Brand Guidelines

  • Social Media Assets

Digital Optimization

Website Design Services

  • Website Design

  • Website Management

  • UX Design

  • SEO Strategy


  • New or Updated Website

  • Customer Journey Mapping

  • Analytics Reports

  • Social Media Assets

We'll get back to you!

Take the first step in improving your online presence and customer experience.  Please leave your contact information, and we connect with you soon.

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Call or Email Garrett

Prefer a phone call? Call our CX Specialist, Garrett Gaudet, with any questions or to get more information on any Strobe Creative service offerings. 

  • A quick call to discuss your customer experience questions and find a solution customized to your business.

Garrett Gaudet

Creative Director

Phone Number


Office Hours


10:00 AM - 4:00 PM EST

CX Contact
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